Return, Refunds and Shipping

We want you and your pup to be happy with every BUPPY PETS order.

Because our treats are consumable food products, we do not accept returns or exchanges for products that are delivered correctly and in good condition.

If your order arrives damaged, incorrect, or there is another issue with your shipment, please contact us within 7 days of delivery so we can review the issue and make it right.

Please include your order number and, when applicable, photos of the damaged or incorrect product. Depending on the circumstances, we may provide a replacement or refund. Approved refunds will be issued to the original method of payment.

Shipping
We know waiting for treats is hard! Here’s what to expect once your BUPPY PETS order is placed.

Processing
Orders are typically processed and prepared for shipment within 2-3 Business Days. Because our treats are baked and packaged with care, processing times may vary slightly during holidays, seasonal releases, or especially busy periods. Orders are shipped to the address provided at checkout. Once your order is on its way, you’ll receive tracking information so you can follow your treats right to your door.

Shipping costs are calculated at checkout based on your order and delivery location. Any free-shipping promotions are subject to the terms listed with that specific offer.